Terms & Conditions

Please take the time to read our booking policies below:

Terms & Conditions

Please take the time to read our booking policies below:

Terms & Conditions

PAYMENT & BOOKING CONFIRMATION: Full Payment is required on Booking. We accept VISA and MASTERCARD only. We do not accept any other cards.

CANCELLATIONS: Non Refundable. (We do not accept Cancellations)

HEALESVILLE GARDEN ACCOMMODATION HAS A NO SMOKING POLICY – The occupants will incur increased cleaning charges if anyone has been smoking inside our facilities.



Check in is at the Grand Hotel – 270 Maroondah Hwy, Healesville – Available from 2 pm – 9 pm

CLEANING: Our accommodation is cleaned prior to arrival and upon departure.

Your Tariff includes a standard clean, however should any additional cleaning be necessary, or the accommodation has had smoking inside, then an extra charge will be debited to your credit card. Any breakages, damages & excess cleaning items are to be paid for. This includes rubbish left inside the property, dishes left on benches & hand marks or dirty marks on windows/glass/mirrors Number of Persons staying at the Accommodation MUST NOT exceed the Persons stated in Booking details.

Accommodation is rented for accommodation/holiday use only and no Functions /Parties are permitted.

NO NOISE AFTER 11.00PM – Eviction may occur and money will not be refunded.

NO PETS ALLOWED in accordance with Health Regulations

Accommodation is prepared with white linen and bath towels. We do not supply Beach Towels which we suggest guests bring, if staying at one of the Houses with Spa/Jacuzzi /Beach Facilities.

BREAKAGES/DAMAGES – Credit Card details are held by us for security purposes. We expect the accommodation is returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear will be charged to your Credit Card if necessary. Charges will be imposed if the accommodation is left in an unreasonable condition, eg:

  • Dirty dishes not rinsed and stacked in the dishwasher
  • Rubbish not removed from the accommodation and disposed of in the outside bins
  • Soiled or stained bed covers, rugs, upholstery etc.
  • Lost or damaged remote controls
  • Misplaced keys
  • Your Tariff is inclusive of a standard clean. Extra will be charged for hand prints on walls/glass.

Any breakages or damage to the accommodation, its fittings or facilities will be charged to the Guest at replacement/repair cost plus 10%

LIABILITIES: No responsibility is taken for personal items left on premises during or after departure. Healesville Garden Accommodation/Alex Beach House does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website. Rates are subject to change without notice except for Confirmed Bookings.

All of the guests jointly and severally agree in consideration of the payment of the deposit as follows:

The guest hereby authorize the agent to collect credit card details of any of the guests and to retain those details until the agent/and or its servants have checked the property.

In the event that the property has been either damaged, or left in an unsatisfactory manner, whether such damages are willful or not, in the sole and absolute discretion of the Property Managers or its Servants, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its servants , the agent may without reference enter a debit on the security deposit or supplied credit card details of the guest and the guest hereby authorize the agent to do so.

Nothing in this agreement shall compromise the agents right to issue legal proceedings in Victoria or elsewhere at its discretion seeking damages and/or any claim, which may arise by reason of the negligence and/or wilfull damage of the guests and/or invitees whatsoever.

Guests and invitees of guests are expected to behave in a manner, which is conductive to the safety, comfort and convenience of other guests and/or neighbouring properties and will abide by any house rules.

NO NOISE AFTER 11 PM IS TO BE STRICTLY ADHERED TO – Failure to adhere to this rule will result in receiving a warning or the occupancy being TERMINATED immediately at the property. The Agent is authorized to do whatever is required to enforce the eviction of any Tenant and removal of Tenants property. This includes guests visiting the property during your stay. No refund will be given for early or unscheduled departure. The accommodation you have hired is to be used for holiday purposes only. Any unauthorized use will result in immediate eviction with no refund of monies paid.

No refund will be given for early or unscheduled departure.

When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions.

A late check out fee will be charged if the property is not vacated by 12pm (unless expressly agreed by the Agent) on the day of departure. This departure fee can be debited to the guest and the guest hereby authorizes the agent to do so.

Should any keys, Garage and TV remotes be missing, the guest authorizes the agent to debit them for the full costs of the replacements.

Outside of office hours a $50 lock out fee will be charged if guests are locked out of their holiday letting.

Healesville Garden Accommodation Privacy Policy

Introduction: Healesville Garden Accommodation regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Healesville Garden Accommodation users, and conforms to Internet privacy standards.

Use of Collection Information: Any details collected from Healesville Garden Accommodation customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information>: The security of your personal information is important to us. When you enter sensitive information(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Personal Information: When you make a booking with us, we request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you.

Communications: Healesville Garden Accommodation uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@healesvillegarden.com.au.

Healesville Garden Accommodation does not share any information with third parties for any unknown or unrelated uses.

Legal: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,court order, or legal process served on our Website.

Changes to Privacy Policy: If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

ABN 70 126 861 470